Support & Help Center

How to Create an Account

1. Visit the CampusAgent homepage and click "Sign Up"
2. Choose your account type: Student or Agent
3. Fill in your details: full name, email, phone number, and password
4. Agree to the Terms of Service and Privacy Policy
5. Click "Create Account"
6. Verify your email by clicking the link sent to your inbox
7. Complete your profile setup

Note: Usera will be recommened to trust Veriied Agents more.

Agent Verification Process

Agent verification is required to list properties and build trust with students. Here's how it works:

1. Submit Documents:
   • Government-issued ID (National ID, Driver's License, or Passport)
   • Proof of Address (Utility bill, Bank statement within last 3 months)
   • Business Registration (Optional but recommended)
2. Document Review: Our team reviews your documents within 24-48 hours
3. Verification Decision: You'll receive an email with approval or rejection
4. If Approved: You will be issued an #agentIdNumber, you can immediately start listing properties with a verified badge
5. If Rejected: You can resubmit with corrected documents

How to Search for Properties

Finding the perfect accommodation is easy with our advanced search:

1. Use the search bar on the homepage to search by location or keywords
2. Apply filters: price range, property type, number of rooms, amenities
3. Browse property listings with photos and descriptions
4. Click on a property to view full details
5. Check if the agent is verified (look for the verified badge)
6. Bookmark properties you're interested in for later
7. Request for inspection /Viewing directly through the platform
8. Meet with agent in-person (or chat more via Whatapp or calls)

How to List a Property (Agents)

Prerequisites: Your agent email must be verified before listing properties.

1. Log in to your agent dashboard
2. Click "Create New Listing"
3. Enter property details: title, description, property type, location
4. Upload high-quality images (up to 3 photos) and a video
5. Add videos if available (optional)
6. Set pricing and payment structure
7. Set vacancy status and tenant duration
8. Pay the listing fee (processed via Paystack)
9. Submit for review and publication

Payment Methods Accepted

We use Paystack for secure payment processing. Accepted methods include:

• Debit Cards (Visa, Mastercard, Verve)
• Bank Transfer
• USSD
• Mobile Money

All transactions are encrypted and secure. We never store your full card details.

Reporting Fraud or Scams

If you encounter suspicious activity, fake listings, or fraudulent behavior:

1. Visit the Report Page
2. Select the type of fraud (fake listing, scam, fake agent, etc.)
3. Provide detailed description of the issue
4. Upload evidence (screenshots, documents) if available
5. Submit your report

Our team investigates all reports within 24 hours. Serious violations result in immediate account suspension.