Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: November 4, 2025
Quick Navigation
Introduction
Welcome to CampusAgent. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, whether as a student, agent, or visitor.
By using CampusAgent, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our platform.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using our platform:
- Account Information: Name, email address, phone number, password, profile picture, username
- Agent Verification Documents: Government-issued ID, proof of address, business registration documents
- Property Listings: Property details, images, videos, location, pricing information
- Payment Information: Payment details processed through Paystack (we do not store full card details)
- Communications: Messages, comments, reviews, support inquiries, fraud reports
- Roommate Posts: Contact information, descriptions, preferences
Username Policy: Please note that we reserve the right to modify, restrict, or reassign usernames for policy compliance, security reasons, or to prevent abuse. You do not have a proprietary right to your username.
1.2 Information Automatically Collected
When you use our platform, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, search queries
- Location Data: Approximate location based on IP address
- Cookies & Tracking: Session cookies, authentication tokens, analytics data
- Log Data: Server logs, error reports, security events
1.3 Information from Third Parties
We may receive information from:
- Payment Processors: Transaction confirmations from Paystack
- Identity Verification: Verification status from document verification services
- Analytics Providers: Usage statistics and performance metrics
2. How We Use Your Data
We use your information for the following purposes:
2.1 Core Platform Services
- Create and manage your account
- Authenticate your identity and provide secure access
- Process agent verification applications
- Enable property listings and roommate posts
- Process payments and transactions
- Display property search results and recommendations
- Enable communication between users and agents
2.2 Communication & Notifications
- Send verification emails and OTP codes
- Notify you about account activity and status changes
- Send payment confirmations and receipts
- Provide lease expiry reminders
- Respond to your inquiries and support requests
- Send important platform updates and announcements
2.3 Safety & Fraud Prevention
- Detect and prevent fraudulent activities
- Verify agent identities and credentials
- Investigate suspicious behavior and fraud reports
- Enforce our Terms of Service
- Protect users from scams and fake listings
- Maintain platform security and integrity
2.4 Platform Improvement & Data Training
- Analyze usage patterns and user behavior
- Improve search algorithms and recommendations
- Optimize platform performance and user experience
- Develop new features and services
- Conduct research and analytics
- Machine Learning & AI Training: Train and improve our automated systems including recommendation engines, fraud detection models, price prediction algorithms, and search optimization
- Market Analysis: Analyze housing trends, pricing patterns, demand forecasting, and regional market insights
- Aggregated Insights: Generate statistical reports and market intelligence (in anonymized/aggregated form)
Note: When training AI models or conducting analysis, we prioritize using aggregated and anonymized data. Personal identifiers are removed or masked wherever possible to protect your privacy while improving our services.
2.5 Legal Compliance
- Comply with legal obligations and regulations
- Respond to legal requests and court orders
- Enforce our rights and protect against liability
- Resolve disputes and investigate complaints
3. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Public Information
- Property listings are publicly visible to all platform users
- Agent profiles and verification badges are publicly displayed
- Roommate posts include contact information you choose to share
- Comments and reviews you post are visible to other users
3.2 Service Providers
- Cloudinary: For storing and delivering property images and documents
- Paystack: For processing payments (subject to their privacy policy)
- Courier: For sending transactional emails
- MongoDB Atlas: For database hosting and storage
3.3 Legal Requirements
We may disclose your information if required by law, court order, subpoena, or government request, or to protect our rights, property, safety, or that of our users.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4. Data Storage & Security
4.1 Security Measures
We implement industry-standard security measures:
- Encryption: Data in transit is encrypted using HTTPS/TLS
- Password Protection: Passwords are hashed using bcrypt
- JWT Authentication: Secure token-based authentication
- Access Controls: Role-based access restrictions
- Regular Audits: Security reviews and vulnerability assessments
- Secure Hosting: Data stored on secure, monitored servers
4.2 Data Retention
We retain your data for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., tax records, financial records)
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
After account deletion, we may retain certain information in backup systems for up to 90 days, and some records may be retained longer as required by law.
Property Listing Retention Policy
To ensure our platform displays current and relevant property information:
- 10-Year Deletion: Property listings that have been active or inactive for more than 10 years will be automatically removed from public view
- Advance Notice: Property owners/agents will receive notification prior to automatic deletion
- Archival Storage: Deleted listings may be archived for historical, analytical, and legal compliance purposes
- Re-listing: Agents may create new listings for properties that were previously deleted if still available
This policy helps maintain data accuracy and ensures users have access to relevant, up-to-date property information.
4.3 Data Location
Your data is primarily stored on servers located in [Your Region/Country]. By using our platform, you consent to the transfer and processing of your data in these locations.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
5.1 Access & Portability
- Right to Access: Request a copy of the personal data we hold about you
- Data Portability: Receive your data in a structured, machine-readable format
5.2 Correction & Update
- Right to Correct: Update or correct inaccurate personal information
- Profile Management: Edit your profile and account settings at any time
5.3 Deletion & Erasure
- Right to Delete: Request deletion of your personal data (subject to legal retention requirements)
- Account Closure: Close your account and remove your information from active systems
5.4 Restriction & Objection
- Restrict Processing: Limit how we use your data
- Object to Processing: Opt out of certain data processing activities
- Marketing Opt-Out: Unsubscribe from promotional communications
5.5 How to Exercise Your Rights
To exercise any of these rights, please contact us at campusagent.app@gmail.com or use our Contact Form. We will respond to your request within 30 days.
7. Third-Party Services
We use trusted third-party services to operate our platform. Each has its own privacy policy:
- Cloudinary: Image and video hosting - Privacy Policy
- Paystack: Payment processing - Privacy Policy
- Courier: Email delivery - Privacy Policy
- MongoDB Atlas: Database hosting - Privacy Policy
We are not responsible for the privacy practices of these third parties. Please review their policies directly.
8. Children's Privacy
Our platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at campusagent.app@gmail.com and we will take steps to delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our platform, you consent to such transfers. We take appropriate safeguards to ensure your data remains protected according to this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our platform
Your continued use of the platform after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Compliance & Regulatory Information
We are committed to compliance with applicable data protection regulations, including GDPR (General Data Protection Regulation) and other regional privacy laws. If you are located in the European Economic Area (EEA), you have specific rights under GDPR, including the right to lodge a complaint with your local supervisory authority.